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After reading a few threads, I wanted to introduce myself to this community. I look forward to sharing ideas with other forum members to help me create an amazing documentary of a Costa Rican call center.I have several scripts written in regards to many types of situations and have spoken to a few camera crews to help me film the project.
Still, I am always looking for inspiration and have not been personally convinced as of yet of the impact my scripts will have on the project. I have read many well written threads by very intelligent members. There are plenty of good ideas. The question is to know what direction to follow.
That is a good question. I do enough advertising to where if I try that angle, I will lose the essence of the documentary. I want the high times where the agent makes a break through and shines on the phone. I also want the tough times when someone suddenly quits or has a moment where they break down and cry from a really tough call. The call center industry is nothing like the movies portray.
I want people to see the other side of a cold call or customer service call. The time and effort put into each agent for them to handle 8 hours of calls a day. In addition, sharing a few secrets on my training and the atmosphere of my call center to hopefully raise the bar in other countries.
It will be a large project that will be ongoing. Several parts filmed over several years. The cool part is that most of my agents are young and in college. So,there will never be a shortage of young college girls that want to be on TV.
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Greetings from sunny Costa Rica
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